Telecommunicator

Troy, OH

Full Time

Miami County Communications Center

Entry Level

POSITION SUMMARY: Under general supervision, operates communication equipment (e.g. 9-1-1 telephone system, trunked radio systems, computer aided dispatching, LEADS, TDD, etc.) reviews emergency Miami County Communication Center calls, and ensures they are directed properly; extracts pertinent information from callers to ensure certain information is accurate; dispatches emergency units. Enters data into system to update database and makes corrections; enters new data and deletes old data; maintains records on calls and incidents. You must meet all safety requirements and all applicable OSHA safety standards that pertain to the essential functions of this position and attend training sessions to stay current on standard operating procedures.

QUALIFICATIONS: High school diploma or GED equivalent required, if scheduled to graduate in Spring 2025, you are welcome to apply now. All training is completed on the job. You must be available to work all shifts, including days or nights, weekends and holidays.

ADDITIONAL REQUIREMENTS: On the job paid training post-employment; must successfully complete LEADS Operator Certification, Association of Public Safety Communications Officers (APCO) Basic Telecommunicator Certification, and APCO Emergency Medical Dispatch Certification.

DUTIES: This position requires exceptional skills in using computer/radio and telephone systems. You must have the ability to deal with a variety of variables in somewhat unfamiliar context, copy records precisely without error, gather collate and classify information about people, data or things. You must communicate effectively in written and oral form while exercising sound judgment and demonstrating calm while handling critical and/or stressful situations.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

HOURS	12hr shifts
FLSA	Non-Exempt from Overtime
BENEFITS	Medical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center Discounts
COMPENSATION	$25.66 per hour with 4% increase to $27.91 in 6 months
POSTING DATES	11/18/2024 - 1/1/2025

EQUAL OPPORTUNITY EMPLOYER STATEMENT: The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status. The County complies with all applicable federal and state laws, rules, and regulations.

This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.

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